Support

Forgotten password

On the sign-in screen, tap “Forgot password” and enter your address: you'll get a reset link. If nothing arrives, check your spam folder, then write to us.

If you signed up with Google or Apple, you have no Nuvos password: sign in again with the same button you used to register.

Managing or cancelling your subscription

A subscription bought inside the app is managed by the store that charges you, not by us — that is Apple's and Google's rule, and we have no control over it.

iPhone: Settings → your name → Subscriptions. Android: Play Store → Menu → Payments and subscriptions → Subscriptions.

A subscription bought on nuvos.fit is cancelled from your account, under Premium.

Cancelling keeps your access until the end of the period you already paid for. The lifetime purchase cannot be cancelled: it has no renewal date.

Restoring a purchase on a new phone

Sign in to the same Nuvos account, open the Premium screen and tap “Restore purchases”. The purchase is tied to your store account, so it follows you from one device to the next.

Deleting your account and your data

In the app: Profile → Settings → Delete my account. On the website: your account → Delete my account. Deletion is permanent and erases your programs, sessions, diets and measurements.

Careful: deleting your account does NOT cancel a subscription bought on the App Store or Google Play. Cancel it first, otherwise you keep being charged.

Reporting a bug

Tell us what you were doing, what you expected, and what happened instead — with a screenshot if you can. Mention your phone and the app version (Profile → Settings, at the bottom). That is what lets us reproduce the problem instead of hunting for it.